Please read these terms and conditions carefully. By using Mother Together UK website and/or engaging with Mother Together UK services, you are accepting these Terms & Conditions. These terms are legally binding. Mother Together UK will only undertake business on these terms and conditions.

​

• The information/advice provided during this consultation is not medical advice. You are not establishing a medical professional/patient relationship. The advice is for informational purposes only and is intended for use with healthy children with common sleep issues that are unrelated to medical conditions. The information provided is not intended nor is implied to be a substitute for professional medical advice. Always seek the advice of your GP with any questions you may have regarding medical conditions or the health and welfare of your baby.

• The acceptance of any telephone/zoom consultation or support package will be deemed as acceptance of the following Terms and Conditions.

• After a free phone call, if the client is happy to begin sleep coaching with Carie, the fee for Mother Together UK services is due in full, once the invoice from Mother Together UK reaches you. You agree to pay all charges at the prices then in effect for your purchases. Discussion of the payment method will occur during the phone call. Paypal will be used if and when that is acceptable to the client. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers, or distributors. 

• If any of the packages are cancelled the following Terms and Conditions apply: if cancelled at least 3 days before our scheduled call, a full refund will be granted. You will need to notify me at mothertogetheruk@gmail.com with at least 3 days notice. If the scheduled call (this does not include the 30mins free call) has been already carried out or if the personalised sleep plan has been sent , I am unable to grant a refund.

• ​Mother Together UK reserves the right to cancel consultation services at short notice due to personal circumstances. In this event all clients will be offered an alternative date. If no agreement is reached, then a full refund will be issued. 

• ​Mother Together UK understands that we need to be flexible when working with young children, and sometimes a booking might need to be cancelled at short notice due to illness or unforeseen circumstances. In these instances, Mother Together UK will work with the client to arrange a new date, and so long as the same service is re-booked then no charge or cancellation fee will be made. 

• ​Mother Together UK strongly recommends that parents follow the SIDS guidelines for their child’s sleep. Please refer to The Lullaby Trust guidelines: https://www.lullabytrust.org.uk/ and/or the safe sleep guidelines in your country.

• Any medical concerns, conditions, infant weight or feeding concerns must be raised in the first consultation so that these can be addressed and considered accordingly before moving forward with a plan. It may be that it is not recommended that you work on sleep, until given permission from a healthcare professional.

• All plans and advice are tried and tested and have a high success rate. However, The Mindful Sleep Coach does not accept responsibility or liability for sleep coaching that does not achieve the required result during the package or support process. The Mindful Sleep Coach plans are designed to have the infant sleeping well within a specific time frame; however the client accepts responsibility for this success. 

• ​In order for Mother Together UK plans to work , parents must follow the advice in a consistent manner. By agreeing to undertake sleep coaching with Carie, parents agree to work alongside Mother Together UK to reach the best results possible.

• ​If included in your package, your personalised Sleep Plan will be written and sent through via email within 48 hours of the initial consultation. This sleep plan must be read through carefully as it contains important advise alongside your recommended strategies and routine.

• ​Mother Together UK works closely with clients to ensure that you accomplish the results you set out to achieve. In the small number of cases where progress isn’t apparent, there may be a reason and Mother Together UK will suggest alternatives, including a review of medical and dietary issues. 

• ​Mother Together UK advises parents to make sure that the timing is right to embark on sleep training. If life changes such as moving house, mother returning to work, etc will be happening in the same month, Mother Together UK recommends postponing sleep training.

• ​Certain packages include unlimited text support. This service can include whatsapp support or voice messages for clients following their initial consultation once they start the plan. The 2 weeks of unlimited texts will begin once your personalised sleep plan has been sent. Reminders of how long is left of the 2 weeks will be regularly sent by Carie. During the support period, I am contactable between the hours of 8am to 8pm from Mondays to Saturdays. I do not work on Sundays. Although text support is unlimited, it should be kept to a reasonable amount, to be fair to all clients. There is no maximum number of messages per day, however please bear in mind that this is a small business, and Carie has small children too - so from time to time there might be a delay in a reply. Carie will endeavour to reply within 1 hour of each text and sometimes it is much quicker than this. Please be mindful that advice given over text is subject to these conditions and is not intended to replace the advice of your GP or Paediatrician. 

• ​All advice from Mother Together UK, whether shared via texts, emails, personalised plans, calls or any other manner is for personal use only, not to be shared. You will be in breach of our terms and conditions if you are buying to use for your own financial gain, including that of use within your own sleep support organisation, buying to share with friends or forwarding your own personal sleep plan to another for their own personal use. 

• ​The use of any of the guidance The Mindful Sleep Coach provides is of your own responsibility and at your own risk. In no event shall The Mindful Sleep Coach be liable for any damages including, without limitation, incidental and consequential damages, or personal injury/wrongful death resulting from following or inability to follow the guidance. As mentioned above, always follow the safe sleep guidelines provided by The Lullaby Trust. https://www.lullabytrust.org.uk/ 

• There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

• We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We also reserve the right to modify or discontinue all or part of the Services without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services. We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith. 

• We care about data privacy and security. Please review our Privacy Policy. By using the Services, you agree to be bound by our Privacy Policy. Please be advised the Services are hosted in the United Kingdom. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United Kingdom, then through your continued use of the Services, you are transferring your data to the United Kingdom, and you expressly consent to have your data transferred to and processed in the United Kingdom.